Returns & Refunds
*CREDIT CARD FRAUD PREVENTION*
To protect credit card fraud's victims, Urban28 carefully goes through each order and transaction. If the customer uses a stolen/missing credit card to buy any product at Urban28 online, the credit card will be deemed unverified. The order will be canceled right away and the full amount will be refunded to the credit card owner.
We do not accept returns, unless the product we shipped is different than original order, wrong size and colour. With a change of mind of customer, lost item during shipping, we do not offer return and refund to protect ourselves from scams and frauds.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Customer can cancel the order within 24 hours from placing the order. If the payment is settled with Paypal Express, all related transaction fees with Paypal will be charged to the customer. If the payment is settled with credit card, the full payment will be refunded.
Urban28 offers refunds when the item is out of stock and will cover all related transaction fees if payment was settled with Paypal Express.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale or exclusively discounted items cannot be refunded unless it is unavailable.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will inform you where to send your exchange item.
Lost / damaged packages
Urban28 is not responsible for any lost or damaged packages that occur during shipping / transit. Refunds are not applicable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If in any case, Urban28 needs to pay for the return shipping costs, these costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over USD$50.-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.